Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions

Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, purpose-built AI model that the company claims outperforms leading frontier models from OpenAI and Anthropic on the metrics that matter most for customer support. The model powers Intercom's existing Fin AI ag

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Bluesky’s new app is an AI for customizing your feed

The latest app from the team behind Bluesky is Attie, an AI assistant that lets you build your own algorithm. At the Atmosphere conference, Bluesky's former CEO, Jay Graber, and CTO Paul Frazee, unveiled Attie, which is powered by Anthropic's Claude and built on top of Bluesky's underlying AT Protocol (atproto). Attie allows users to create custom feeds using natural language. For example, you could ask for "posts about folklore, mythology, and traditional music, especially Celtic traditions."

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