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The Guardian

Outsourced call centre sweeps Centrelink customer privacy breaches ‘under the rug’, staff allege

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Workers accuse government-contracted Telco Services Australia of fabricating performance statistics, denying adequate breaks and penalising staff for taking leave Follow our Australia news live blog for latest updates Get our breaking news email, free app or daily news podcast A major outsourced call centre operator has been accused of pressuring managers to fabricate performance statistics an

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